First, what is the order?
It means that the acquirer or UnionPay or the bank has doubts about the disputed or risky transaction, and needs to retrieve the original transaction voucher to prove the cardholder's real trading scene at the time, confirm the consumption or carry out the responsibility division certificate. It is common for the acquirer to require the POS merchant to submit certain transaction receipts for a certain period of time. Within a certain working day, the transaction is temporarily frozen and re-paid after confirmation.
What conditions will cause the order?
When the cardholder disagrees with his or her own consumption, he can apply to the issuing bank for the purchase of the purchase order saved by the merchant.
Agents, acquirers, issuers, and UnionPay can initiate orders, usually in accordance with their “risk-control standards†initiated by “probable risk transactions.†For example, transactions conducted during non-business hours, single-card transactions are too frequent. The transaction amount of a single card is too large, and there are other transaction abnormalities such as the transfer transaction behavior.
Why do small tickets need to be signed?
According to the relevant requirements of China UnionPay, in order to ensure the cardholder's card security, the user holding the credit card must sign his or her own name behind the card.
According to the relevant regulations, after the cardholder swipes the card, the merchant must carefully check whether the name on the bank card is consistent with the signature of the cardholder. If it is inconsistent, the transaction can be cancelled or the order is not recognized. If the merchant does not operate according to the requirements, it may affect the settlement of the transaction funds of the cardholder.
After the credit card is consumed, the consumer needs to properly keep the transaction ticket as a voucher for the transaction, so that the verification of the transaction will prove the authenticity of the transaction. If the cardholder does not reserve the POS machine to print the small ticket after consumption, or lose the small ticket, or if it is damaged for other reasons, you need to fill in the "Consumer Real Deal Confirmation Form".
It means that the acquirer or UnionPay or the bank has doubts about the disputed or risky transaction, and needs to retrieve the original transaction voucher to prove the cardholder's real trading scene at the time, confirm the consumption or carry out the responsibility division certificate. It is common for the acquirer to require the POS merchant to submit certain transaction receipts for a certain period of time. Within a certain working day, the transaction is temporarily frozen and re-paid after confirmation.
What conditions will cause the order?
When the cardholder disagrees with his or her own consumption, he can apply to the issuing bank for the purchase of the purchase order saved by the merchant.
Agents, acquirers, issuers, and UnionPay can initiate orders, usually in accordance with their “risk-control standards†initiated by “probable risk transactions.†For example, transactions conducted during non-business hours, single-card transactions are too frequent. The transaction amount of a single card is too large, and there are other transaction abnormalities such as the transfer transaction behavior.
Why do small tickets need to be signed?
According to the relevant requirements of China UnionPay, in order to ensure the cardholder's card security, the user holding the credit card must sign his or her own name behind the card.
According to the relevant regulations, after the cardholder swipes the card, the merchant must carefully check whether the name on the bank card is consistent with the signature of the cardholder. If it is inconsistent, the transaction can be cancelled or the order is not recognized. If the merchant does not operate according to the requirements, it may affect the settlement of the transaction funds of the cardholder.
After the credit card is consumed, the consumer needs to properly keep the transaction ticket as a voucher for the transaction, so that the verification of the transaction will prove the authenticity of the transaction. If the cardholder does not reserve the POS machine to print the small ticket after consumption, or lose the small ticket, or if it is damaged for other reasons, you need to fill in the "Consumer Real Deal Confirmation Form".
Second, what is the chargeback?
There are many reasons for making a chargeback, including but not limited to the following:
Case 1: Cardholder refuses to pay (the following 5 points are common reasons for rejection)
â— Cardholders have doubts about the validity of this purchase
â— Cardholders are charged repeatedly for the same order
â— The cardholder is not satisfied with the sale and purchase, and has not been able to resolve the dispute with the merchant.
â—The purchase item received by the cardholder does not match the description.
â—The cardholder has not received the item he purchased.
Case 2: The issuing bank / card issuer refuses to pay (the following 5 points are the common reasons for the rejection)
â—Unauthorized party uses cardholder credit card for purchase
â— Merchant does not provide valid transaction credentials
â— Merchants provide valid documents within the prescribed time limit
â— The actual consumption of the cardholder does not match the location of the voucher consumption.
â—The same merchant, the same terminal, and the same product have made multiple card payments.
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