More and more people like online shopping, so what is the quality of things sold online? On March 8, the Jiangsu Provincial Administration for Industry and Commerce held a press conference on online transaction supervision. Modern Express reporter learned from the meeting that last year, Jiangsu 12315 system accepted 41,788 online shopping complaints, an increase of 14.45% over last year. Through sampling and inspection of online shopping products, the overall pass rate of 1493 batch samples was 70.5%, 14.2 percentage points higher than last year. Among them, the decoration material has the highest qualified rate, reaching 98.3%, while the qualification rate of children's toys is less than 50%.
Online shopping four types into complaints hot
According to Li Yan, head of the Network Trading Supervision Department of the Jiangsu Provincial Administration for Industry and Commerce, there are four main types of cases announced: one is the consumer dispute caused by the new business in the new field of online shopping; the other is the consumption caused by the operator's failure to honor the promise. Disputes; the third is the consumer dispute caused by the false promotion; the fourth is the consumer dispute caused by the delivery and return of the operator.
The exchange of prizes in the circle of friends is a second type of complaint. In May of last year, a 4S shop in Changzhou released a prize-winning prize through the WeChat public account, but the content of the event was not limited to first-come, first-served. The number of participants in the event is not expected to be sufficient, and the number of prizes offered is limited, resulting in the promise of unfulfilled complaints. After mediation, the merchant exchanged prizes for consumers.
The Provincial Administration for Industry and Commerce reminds consumers that they should pay attention to the screenshots to retain evidence when participating in activities such as WeChat collections. Once the rights are damaged, they should promptly complain to the relevant departments.
The decoration material has the highest qualification rate
The 8 categories of products in this sampling include: Crystal Jewelry, Textile and Apparel, Decoration Materials, Household Appliances, Information Technology Equipment (mainly mobile power, wireless router, smart children's watches, etc.) sold by the registered operators in the province. , children's toys, lamps, glasses. Among them, the decoration material has the highest pass rate, and the pass rate is 98.3%. The pass rate of sampling for children's toys, lamps and glasses was 46%, 45%, and 47%, respectively, both lower than 50%.
Why are you picking up these 8 categories? Li Yan said that the sampling inspection selected the types of commodities with relatively high online transaction volume, relatively high quality complaints, and consumers' relatively prominent product categories.
Why is the passing rate of children's toys low?
From the sampling results, the pass rate of smart children's watches and children's toys is low, 53.3% and 46% respectively. The staff explained that the sampling inspection classified intelligent children's watches into the category of information technology equipment. The information technology equipment is mainly mobile power and wireless routers. The proportion of smart children's watches is small. If listed alone, the pass rate of intelligent children's watches is over 70%.
In addition, the sampling of intelligent children's watches and children's toys is divided into safety indicators and performance indicators. The main problems in smart children's watches and children's toys are radio projects and signage items.
Correspondent
Modern Express / ZAKER Nanjing reporter Liu Weijuan
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