Article 1 · Basis of purpose
In order to protect the legitimate rights and interests of consumers, it is clear that producers and sellers bear the responsibility and obligation of repairing, replacing, and returning furniture products (hereinafter referred to as “three guaranteesâ€). These rules are formulated in accordance with the "Product Quality Law of the People's Republic of China", "The Law of the People's Republic of China on the Protection of Consumer Rights and Interests", the "Regulations on the Legal Protection of Consumers' Rights and Interests in Shanghai", the "Regulations on the Administration of Shanghai Price" and other relevant laws and regulations. .
Article 2 · Correct identification
Producers and sellers selling furniture goods shall indicate the origin, name, model, grade, standard, price, Kiev material and other marks in accordance with relevant regulations, and shall have a certificate of nuclear price.
The producer shall establish a product quality inspection agency, a certificate of quality inspection of the ex-factory product, and the product name, model number, adoption standard, factory name and contact telephone number indicated in the article. Provide consumers with qualified furniture products that meet the same quality standards as products, physical objects and samples.
Article 3 · Who is selling and who is responsible
Producers and sellers are responsible for providing consumers with the necessary services in accordance with the principle of “who sells and who is responsibleâ€, so that they can be legally, reasonably, fairly and fairly sold.
(1) After the producers and sellers sell and buy furniture goods, they must provide valid invoices, product qualification certificates, “three guarantees†certificates and product descriptions. If it is not guaranteed to implement the "three guarantees" provisions, furniture products may not be sold.
(2) Producers and sellers must properly handle consumer inquiries and complaints, and must not shirk each other. After the furniture products are sold, they should actively introduce the use and maintenance items and the “three guarantees†service method for consumers.
(3) The lessor of the venue shall bear joint and several liability for the quality of the furniture products sold by the tenants before the termination of the lease contract.
Article 4 · "Three Guarantees" Content
The "three guarantees" period for furniture products is one year. The glass mirror is mildewed and fogged for six months, and the active insect mites are two years. If the company promises to go through the promise, there are furniture standards as required by the standards. Handling furniture goods only enjoys the repair service. The “Three Guarantees†shall be calculated from the date of valid documents such as invoicing. Deduct the time taken for repair and replacement.
(1) Package repair: All quality problems are covered by the scope of repair.
(2) Replacement: The same defect has failed to meet the quality standard replacement after two repairs. The replacement product warranty period will be recalculated from the date of replacement.
(3) Refund: Within the period of repair, the same defect cannot be reached after two repairs and exchanges; it cannot be exchanged within the agreed time limit; it is unqualified after inspection.
Article 5 · "Three Guarantees" Service
During the validity period of "Three Guarantees", producers and sellers shall provide "three guarantees" service. During the "three guarantees" period of furniture products, the service fee (including materials, working hours, transportation, etc.) is waived, unless otherwise agreed by the two parties.
Article 6 · Who accepts and who replies
Consumers should be subject to a written complaint. After receiving written complaints from consumers, producers and sellers shall, in accordance with the principle of “who accepts and respondsâ€, reply within seven days and within 30 days after the reply or within the agreed time limit.
Article 7 · Non-"Three Guarantees" Scope
If one of the following circumstances is not implemented, the "Three Guarantees" service will not be implemented and may be repaired at a discretionary charge.
(1) The consumer is damaged due to improper use, maintenance or storage;
(2) Damage caused by self-demolition;
(3) If there is no “three guarantees†certificate and a valid invoice, it cannot prove that the purchased product is within the validity period of “three guaranteesâ€;
(4) The “Three Guarantees†voucher model does not conform to or is altered;
(5) Exceeding the “three guarantees†period.
Article 8 · Depreciation Processing
During the validity period of “Three Guaranteesâ€, the producers may receive a depreciation charge if they are in the following circumstances.
(1) For those who meet the conditions for replacement; regardless of whether there are products of the same specification and type, if consumers are unwilling to exchange other products and require return, they shall be returned. Depreciation charges are charged for used furniture and depreciation charges are charged at a maximum of 0.1% of the turnover. The depreciation charge is calculated from the date of the issuance of valid certificates such as invoices to the date of return. Deduct the time taken for the repair.
(2) Due to various reasons for consumers, the company also agrees to the return request of the consumer. The amount of the depreciation fee received is determined by both parties.
Article 9 · Dispute Resolution
When consumers have disputes over the “three guarantees†of furniture and the rights and interests of producers and sellers, they can be solved through the following channels.
Negotiate settlement with producers and sellers; request mediation from consumer associations; appeal to relevant administrative agencies; bring to arbitration institutions; and file lawsuits with people's courts.
Article 10 · Supplementary Provisions
If these rules are contrary to relevant laws and regulations, the laws and regulations shall prevail.
This rule is the basic requirement for the performance of the “Three Guarantees†responsibility of furniture products, and is applicable to all kinds of furniture products produced and sold in Shanghai. Encourage enterprises to formulate “three guarantees†rules that are stricter than these rules.
All furniture companies in Shanghai should abide by these rules in a self-discipline. If serious violations occur and damage to consumers' rights and interests, the industry associations or consumers will notify them, and if the circumstances are serious, they will be transferred to the judicial authorities for investigation.
This rule is interpreted by the Shanghai Furniture Industry Association and the Shanghai Consumers Association.
This rule was revised in June 2001 and will be implemented as of the date of publication.
Shanghai Consumers Association
Shanghai Furniture Industry Association
June 20, 2001
NINGBO MACEY EDUCATION PRODUCT CO.,LTD , https://www.maceycreative.com