First, the status quo of most fast printing shop production process
Problems in the production process of most graphic fast printing shops:
(1) Employees are facing the customer service, unsightly, lack of initiative;
(2) The front desk and prepress technicians double ask for production requirements, wasting time, and customers are disgusted;
(3) Employees sit, and customers often stand and are not coordinated;
(4) After the front desk has finished the order, it will not be arranged or arranged in time;
(5) The customer takes the order and turns around. There is no employee to take care of it. As a result, the customer is lost and the running order is not controlled.
(6) Open or semi-open processes are not safe for customers or internal management;
(7) The process and process are scattered and not compact, and the space cannot be effectively utilized;
(8) Although the layout is reasonable, the physical partition is only a display, and the customer goes in and out;
(9) After the partition, the customer feels that the rejection is thousands of miles away, and there is no intimacy;
(10) On-site management is chaotic and lacks soul;
(11) The store owner does not know how to manage the process. In response to so many problems, we still need to remind all investment managers, small and medium-sized service plus production enterprises to pay attention to the design of the production process layout: meet customer needs, combine the site environment, and consider capital investment.
Second, the types of production process models
The pattern of the production process will vary depending on the scale of production and the customer base.
Now the monthly performance of the graphic fast printing shop is between 50,000 and 1 million yuan and more than 1 million yuan, and basically the customer is the main customer, and the customer group supplemented by the individual customers introduces four modes. :
Mode one, between 50,000 and 250,000 yuan: reception desk → graphic production → front desk settlement → delivery, the mode is relatively simple, the process is short. From the order to the completion of the production process, there is no need to divide the work very fine, the position does not have to be set too much, the employees are as full-featured as possible, but the cash and customer bills are managed by special personnel.
Mode 2, between 260,000 and 600,000 yuan: reception desk → prepress technology → post-printing → front desk settlement → delivery, with the increase of business volume, the number of orders increases, pre-press and post-production of the production link Division of labor.
Mode 3, between 610,000 and 1 million yuan: reception billing → prepress technology (black and white, color) → operator → post-printing → cashier settlement → delivery, front desk post dismantling into reception and cashier positions, The prepress technology is divided into black and white (text typesetting, CAD drawing) positions and color (document processing, editing) positions according to the type of business. The printing link in the prepress technology is also undertaken by the operator, and the division of labor is refined.
Mode 4, more than 1 million yuan: reception billing → prepress technology (black and white, color) → operator (sub-printing and copying) → post-printing (sub-film, glue, cutting, binding) → cash register Settlement → delivery, on the basis of the production process of the previous mode, the division of labor in the two positions of the operator and post-printing is carried out in detail.
Of course, if you go to HP Indigo equipment, you may have to work with a crew member. The purpose of setting up the operator position is to ensure the quality of product production, reduce waste and facilitate quality control, and greatly help to extend the service life of the equipment.
Third, layout design and process design
The case is explained by taking the plane layout of our company's all-in-one graphic consultation in Hangzhou as an example. Background information: The performance target of 400,000 yuan in two years, the highest target is 800,000 yuan; the total business area: 240 square meters on two floors, the store is facing the street, the floor height of the first floor is 6 meters, the facade is 8 meters wide and the depth is 15 meters. Do not discuss the service process first, but only the production layout.
The performance for one and a half years is not expected to be high, so it is recommended that the second floor be leased to a third party for a two-year lease. The first floor is higher, and a 10m mezzanine is built from the inside to the outside to improve the utilization rate of the house and reduce the rent pressure. A simple small freight elevator is built between the first floor and the second floor to facilitate the handling of text and small consumables and improve work efficiency.
When the performance increase exceeds 400,000 yuan, as the number of customers in the store increases, the area of ​​the customer's rest area should be increased and the VIP customer room should be added. After reaching the corresponding performance, the second floor should be reclaimed. As a post-press production area and office area, the mezzanine serves as a VIP customer room and a customer leisure and self-help area.
In the production layout design, consider in advance the equipment, strong electricity and weak electricity, and channels that need to be added in the future. The large divisions mainly consist of a cashier settlement area, a document processing area, a production area, and an office area. The production area is all orders that need to be printed, copied and post-printed into the area. Generally, customers are not allowed to enter the area without authorization, ensuring the closure and file security of the area.
Fourth, process design
Flow chart, organization chart with it
Yellow represents production personnel and light green represents business personnel. Designers and business managers in the dotted line can be set up as needed. The staffing performance before the 400,000 yuan is generally between 16 and 23 people.
Duties and post assignments between posts and coordination between posts are not detailed here.
Fifth, the highlight of process optimization
The production process consists of people flow, logistics, and information flow. The flow of people determines that the number of production personnel needs to reach a certain configuration, otherwise it will not work. Logistics will affect the handling or use efficiency of consumables, equipment and tools required for production. Therefore, the production area should be laid out in an open and wide open space. The information flow is located in this two-story and mezzanine store. The information management system is especially important. The recommended ERP management information management ERP system can solve this confusion and ensure the customers of the mezzanine or customers in the customer's rest area. The production staff and management personnel on the second floor timely and synchronously saw the information of each process issued by the prepress prepress technician on the first floor.
The highlights of the optimized production process are mainly reflected in:
(1) Reduce the pressure on new employees to contact customers and shorten the training cycle for new employees;
(2) Reduce the discordant factors caused by quality inspection omissions, delays in delivery, and settlement of reconciliations;
(3) The first order person is the project leader of the list, and the responsibility is more clear;
(4) Strengthen the concept of product quality final inspection, clear quality responsibility, reduce quality rework and friction with customers;
(5) Closed production, reducing customer interference and unnecessary quarrels;
(6) The duty manager is responsible for coordinating the arrangement, the staff will obey, and will not pick and choose.
To sum it up is:
Improve service quality and reduce complaint points;
Harmony, still needed in small companies;
Queuing makes customers feel that this is fair;
Reduce order waiting time and increase production efficiency.
The above briefly describes the process and job setup in the production process, as well as the definition of key responsibilities. Due to space limitations, we will not explain them in detail here.
In short, the design of the production process is related to whether the operation of the order is smooth, whether it can meet the needs of the expansion of performance, otherwise it will take a lot of energy and financial resources to renovate or adjust. Similarly, whether the process design is reasonable is related to the responsibilities and division of labor in the process, the connection of work and the timeliness of information processing. Therefore, the design and adjustment of the organizational structure can only be done after the process design and optimization.
The above content is selected from Keyin Media. Digital Printing, No. 3, 2012, more journal content, please pay attention to the journal channel
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