Recently, Mr. Sun, a citizen of Changchun, got angry because the family could not return. "I bought a house in Lanhai, China. Now the house decoration has already been completed, but I will retching as soon as I enter the house. I suspect that there is a problem with the family." Mr. Sun said that in order to determine whether the furniture is qualified, he deliberately found Changchun. The city's quality inspection unit went to the home to measure formaldehyde. "Although it has not exceeded the standard, it has reached the upper limit. I think that retching is related to this batch of furniture."
New home is difficult to stay in doubt furniture problem
Mr. Sun told the New Culture Reporter that he bought the furniture in Block B of the JSWB.com in September 2015. The brand is called Merkes. “At the time, I also had a fancy style and made a lot of discounts.†He said that the total cost of purchasing the furniture was 22,000 yuan, including sofas, coffee tables, TV cabinets, beds, bedside tables, wardrobes and a set of tables and chairs.
"In fact, when I bought it, the furniture smelled. I didn't care at the time. I thought it would be nice to dry it." Mr. Sun said that in mid-2016 he had asked a friend to go home and tested the formaldehyde content. The value was slightly higher than the standard. Value, "Because I was not anxious at the time, and the value of formaldehyde was only a little higher than the standard, so we did not find a manufacturer, but chose to continue to open the window to taste."
What made him unacceptable was that he still could not live in this new house until now. "There is no smell in the house now, but as long as it stays in the room for 10 minutes, the scorpion will be uncomfortable, retching, and the eyes will be particularly embarrassing." Mr. Sun said that this situation does not only happen to him alone, he A similar situation occurred when the wife, mother, and friends visited the new house.
On June 5 this year, Mr. Sun deliberately found the staff of the Changchun City Product Quality Supervision and Inspection Institute to test the furniture in the room. "The formaldehyde content of the test is 1.5, which is the upper limit of the standard. This is too coincidental! And I have been in the new house for nearly two years. Now it is just up to the standard, then I just bought it. It is definitely not up to standard." Although the test report stated that the formaldehyde content is qualified, Mr. Sun does not agree.
"I just suspect that this set of homes has problems, I want to contact the manufacturers to return, or they can recycle." Mr. Sun said.
Jisheng Weibang: Customers can't come up with valid evidence
On the morning of June 22, the New Culture reporter and Mr. Sun came to the JSWB Shopping Mall where they purchased furniture and found the staff of the store customer department. For Mr. Sun’s appeal, the staff member said that he had passed with Mr. Sun many times before. "Melkes has withdrawn, but the former manager is still there, but she went to another company. We have reflected Mr. Sun's affairs to her. She and the Merkels factory passed." The staff member said that at the beginning, Mr. Sun did not provide any data report. At the suggestion of the staff, he conducted a professional appraisal of the furniture, but the result of the identification was that the formaldehyde content was not exceeded.
"If the formaldehyde content of the product exceeds the standard or there is quality problem, our store will definitely contact the manufacturer for the customer, but now the data shows that it is qualified, we can't interfere with the manufacturer's return, and we have contacted before, the manufacturer means to speak according to the data. The staff said that the beautiful furniture has actually been stationed in the mall, but the brand has been withdrawn for nearly a year. "The manufacturer is from Foshan. According to the evidence provided by Mr. Sun, we really can't ask each other." Return."
"If there is no way, it is recommended that the customer consult the consumer association or solve it through judicial channels," the staff member said.
Provincial Industry and Commerce Bureau: Negotiating according to the sales contract
On the afternoon of the 22nd, the New Culture reporter consulted the Jilin Provincial Administration for Industry and Commerce on the situation encountered by Mr. Sun. A staff member said that there is no uniform environmental standard for furniture products. "The responsibilities of both parties can only be fulfilled according to the sales contract signed with the merchant. The two parties can negotiate on this matter. If the merchant fails to perform the above regulations, he can complain to the consumer association." The staff said.
On the afternoon of the 22nd, the New Culture reporter inquired about the hotline of the Myrces furniture through the Internet, but no one answered.
Lawyer: There is evidence to claim from the mall
Lawyer Liu Haibo of Jilin Jixiang Law Firm believes that according to Article 43 of the Law on the Protection of Consumer Rights and Interests, if consumers purchase goods or receive services at a trade fair or rental counter, and their legal rights and interests are damaged, they can Or the service provider asks for compensation. After the expiration of the trade fair or the expiration of the counter lease, the organizer of the trade fair and the lessor of the counter may also claim compensation. After the organizer of the trade fair and the lessor of the counter compensate, they have the right to recover from the seller or the service provider.
That is to say, if the consumer has evidence to prove that the current formaldehyde content of the purchased furniture does not meet the national standards, he has the right to claim compensation or return directly to JSWB.
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