Yesterday, Zhejiang Consumer Protection Committee issued the "2016 Statewide Complaints Analysis". Last year, the provincial consumer protection committees received a total of 19990 complaints from consumers, and received 19985 cases, an increase of 23.67% year-on-year and 18,910 cases. The amount involved was 55.78 million yuan, which saved the economic loss of 54.767 million yuan for consumers.
Suspected false publicity complaints increased the most
In 2016, there were 1,705 complaints involving false publicity, a year-on-year increase of 522.2%. There are two main reasons: First, the implementation of the new "Advertising Law" is not long, some operators do not pay enough attention to it, and they do not regulate their own production and business practices. Second, consumers actively use legal weapons to protect their legitimate rights and interests, especially the participation of many professional counterfeiters, so that the number of complaints has increased dramatically.
Such complaints are mainly concentrated on health products that exaggerate product efficacy. Some food and health food producers and sellers exaggerated publicity, especially in health food packaging and instructions, stating that "this product has a certain effect on the treatment of certain diseases", and illegally publicizing "improving the food on the "QS" Immunity, improve sleep quality, anti-fatigue effect, mislead consumers; household appliances exaggerate the promotion of product features. For example, some air purifiers, water purifier producers or operators exaggerate the propaganda of clean air, water filtration efficiency, and promote a certain substance can play a certain role in certain types of people. In fact, it is just a promotion of steamed bread.
Customized furniture into a new hot spot
Emphasizing personalized and tailor-made custom furniture can not only make up for the defects of the house type itself, but also make full use of the indoor space, which has become a new demand for furniture consumption. In 2016, there were 211 furniture complaints, an increase of 91.8% over the same period of the previous year, which became a new growth point for complaints.
The problem for consumers is that the pricing is not clear. In order to attract customers, merchants often only report a basic fee when customizing furniture quotations. The price seems to be quite affordable. However, if consumers want to increase accessories or change the pattern, they must add fares, so that the total price calculation is very different from the original quotation. The material convention is hidden. China's solid wood furniture is divided into solid wood furniture, solid wood furniture and solid wood veneer furniture. Since these three types of furniture are collectively referred to as solid wood furniture, many consumers cannot distinguish them. Wood furniture is mistaken for all wood parts made of solid wood. In fact, only solid wood furniture is the case, while solid wood furniture, solid wood veneer furniture is only made of solid wood. Some merchants have just used the consumer's misunderstanding to make a fuss in oral propaganda and promotion, and introduce solid wood furniture and solid wood veneer furniture as all solid wood, but in the written agreement, they are called "solid wood furniture". This allows the price of solid wood furniture and solid wood veneer furniture to go up, so that the operation has achieved higher profits; and when the consumer once defended the rights, the "solid wood furniture" on the purchase order is contrary to the propaganda and promotion, but The actual goods are in line, consumers are misunderstood, it is difficult to prove, the operators have found the best shield for avoiding responsibility.
Massage And SPA Essential Oil Set
Ylang Oil,Geranium Oil,Peppermint Oil,Thyme Oil
Ji'An ZhongXiang Natural Plants Co.,Ltd. , https://www.zxessentialoil.com