[Office Partner Information Center] Recently, the "2016 Japan Color Copier Customer Satisfaction Survey" report released by JDPower Asia Pacific, a global market information service organization, showed Fuji Xerox Co., Ltd. topping the list.
It is reported that this is the first time that Fuji Xerox has won customer satisfaction for seven consecutive years. The company believes that this honor is also the recognition and encouragement of customers for Fuji Xerox's efforts over the years.
Since 2012, Fuji Xerox (China) has also ranked first in customer satisfaction for five consecutive years.
It is understood that Fuji Xerox has scored the highest scores on two weight indicators that directly affect the overall customer satisfaction score - "product" and "sales representative / system introduction".
In May of this year, JD Power Asia Pacific conducted an annual survey. The survey is aimed at companies with a size of 30 or more in Japan. At the same time, in this survey, JD Power paid special attention to the relationship between customer satisfaction and customers' intention to purchase the same brand again.
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