On November 23, Mr. Wang’s caller reflected that he purchased a set of furniture for more than 20,000 yuan in the “Chihuahua First Class Sofa†store at the intersection of Lishan Road and Beiyuan Road in Tianqiao District in June this year. When it was delivered to the house in August, the table had obvious scratches and the deliveryman promised to replace it. But when Mr. Wang contacted the furniture store manager again, the other party indicated that the table had passed the return date. The store staff said that the manufacturer can only be responsible for the warranty, provide on-site service, and it is impossible to renew.
"The furniture was found on the same day. The wood on the table had a trace. It was wiped but not wiped. I and the deliveryman took the photo. I also sent the photo to the manager via WeChat. The deliveryman promised Will be replaced by a new one as soon as possible." Mr. Wang said that after the deliveryman left, the store did not move. At first, Mr. Wang thought it would take time to make a new table, but in the blink of an eye, three months passed, and there was no news. At 10 am on November 20, Mr. Wang once again called the Chihuahua First Class sofa manager. "The other party said that it was too busy to forget this, but you can find someone to fix the table." Mr. Wang said The deliveryman promised to give a new one. The manager said that he did not know the matter and did not know who the deliveryman was delivering at the time. “After half an hour, the manager called me back and said that I could exchange a new table with the superior leader, but the table production took 45 days.†Mr. Wang asked the other party to issue a letter of commitment. If it has not been replaced after 45 days, It is stated how to deal with it. At this time, the other party indicated that the table has passed the one-month replacement period. Now it is already taken care of for Mr. Wang’s replacement, and cannot write a guarantee. Since then, the manager has not given Mr. Wang a clear commitment to change the new table, and has not contacted Mr. Wang.
Subsequently, the reporter contacted Chihuahua First Class sofa staff, the other party said that according to the rules of the mall, there is no reason to return the goods for one month. Mr. Wang’s table has passed the return date, the manufacturer can only guarantee, provide on-site service, and it is impossible to replace it.
Gao Yuyong, a lawyer from Shandong Luquan Law Firm, said that there is no reason to return the goods from the date of delivery to the home. If Mr. Wang can prove that there are scratches on the table at the time of delivery, the merchant can be required to return the goods. The evidence can be provided in two aspects: first, the deliveryman provides the certificate; second, Mr. Wang sends the WeChat chat record of the scratched photo to the manager.
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